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We would like you to familiarize yourself with the general terms and conditions set out below, which establish the conditions for processing and organizing your purchases. The website ilus.es offers for sale "clothing sewing kits with design by ILUS".
1. Formalization of the contract and delivery of products
1.1 For online orders made at ilus.es, we only enter into contracts in Spanish. When you place an order for ILUS products your contract is celebrated with I LOVE YOU SEW S.L. B90235219 Avda. San Francisco Javier 24, ground floor 12C Sevilla Spain.
1.2 By clicking on "Buy" you are making a binding order of the items that appear in your basket. Once you have issued your order, we will immediately send you an email with the confirmation of it. The binding contract is formalized at the moment you receive the order confirmation from us. Please bear in mind that orders placed by bank transfer will be sent as soon as we receive the payment of the entire purchase price as well as any shipping costs partner. Therefore, we ask you to make a transfer for the purchase price immediately after receiving the order confirmation, and in any case, within 7 days.
1.3 Please note that if the product is not available, we will refund any payment you have made as soon as possible.
1.4 Deliveries are made in Europe, with the exception of the territories of the Canary Islands, Ceuta and Melilla. When the terms are expressed in working days, they will be understood as working days every day between Monday and Friday, both included, but not holidays or weekends.
2. Prices, shipping costs and shipping service
2.1 The prices established in the products on the date in which the order is placed will be applicable. The established prices are the final prices (total), that is, they include the value added tax in Spain at the applicable legal tax rate. Until the full payment of the purchase price is made, the product will remain our property.
2.2 The shipping service is available for orders. When you place the order you will see this option available. If you use the shipping service, the product will be delivered within the indicated days.
3. Payment
3.1 The prices established in the products will be applicable on the date on which the order is placed. The established prices are the final prices (total), that is, they include the value added tax in Spain at the applicable legal tax rate. Until the full payment of the purchase price is made, the product will remain our property.
3.2 The shipping service is available for orders. When you place the order you will see this option available. If you use the shipping service, the product will be delivered within the indicated days.
4. Promotional vouchers and how to redeem them
4.1 Promotional vouchers are vouchers that can not be purchased but are granted during advertising campaigns and that are valid for a certain period of time.
4.2 Promotional vouchers can be exchanged only once in relation to an order, and only within the established period. Some brands may be excluded from the promotion. Promotional vouchers may not be used to buy gift vouchers. Note that you can apply a minimum order value to use the promotional vouchers.
4.3 The value of the product must be equal to or greater than the value of the promotional voucher. If the voucher does not cover the value of the product, the difference can be paid using any of the accepted payment methods. The value of promotional vouchers will not be paid in cash or accrue interest. Promotional vouchers will not be reimbursed if all or part of the products are returned.
4.4 Promotional vouchers may only be exchanged before finalizing the order process. There is no possibility that the vouchers are applied retroactively. Promotional vouchers may not be assigned to third parties. Unless otherwise stated, multiple promotional vouchers may not be combined.
4.5 If you have used a promotional voucher when making the purchase and, as a result of a cancellation by you, the total value of your order is less than or equal to the value of the promotional voucher, we reserve the right to charge you the original price of the product you purchased. you want to stay
5. Legal right of withdrawal with respect to ILUS products
DEBIDO A LA ALERTA SANITARIA DE PANDEMIA COVID-19 NO ES POSIBLE REALIZAR DEVOLUCIÓN DE PRODUCTOS UNA VEZ ABIERTO EL EMBALAJE DE ENVÍO.
When you buy ILUS products, you have a legal right of withdrawal:
The first thing you should know is that if you decide to return a product, you can use the system itself within your order tracking.
Information on the exercise of the right of withdrawal:
You have the right to withdraw from this contract without needing any justification within a period of 14 days. The withdrawal period will expire 14 days from the day that you or a third party that you indicate, other than the carrier, acquire the material possession of the last of those products.
To exercise the right of withdrawal, you must notify us by email: hello@ilus.es the decision to withdraw from the contract by means of an unequivocal statement (for example, a letter sent by postal mail, fax or email). You can use the withdrawal form model that appears in your order tracking.
Consequences of withdrawal
In case of withdrawal by you, we will proceed to refund the payments you have made, including shipping costs (with the exception of the additional costs resulting from the choice by you of a different mode of delivery to the least expensive mode of delivery). ordinary we offer) without any undue delay and, in any case, within 14 days from the date on which we have been informed of your decision to withdraw from this contract. The refund will be made using the same means of payment that you have used for the initial transaction, unless otherwise expressly agreed. We will not charge you any costs as a result of the refund. We can retain the refund until we have received the products, or until you have submitted a proof of the return of the products, depending on which condition is met first.
The products must be returned or delivered no later than within 14 days from the date you notify us of your decision to withdraw from the contract.
The deadline will be considered fulfilled if you make the return of the products before the period of 14 days has ended. We will assume the cost of the return whenever you use the label for returns that we provide for the shipment from the country where the delivery was made; otherwise you must pay the return shipping costs. You are only obliged to cover the depreciation in the value of the products if the depreciation is a consequence of an improper handling of the merchandise when examining its condition, its properties and operation.
6. Refunds
The refund will be made to the account used for the payment. For payments on account or advance payments by transfer, the refund will be sent to the account from which the payment was made. If you pay by credit card, the refund will be made to the account associated with your credit card account. If you used a gift voucher for the purchase, we will enter the corresponding amount into your gift voucher account.
7. Customer service
For any question, write to hello@ilus.es.
7. Legal liability for defects and additional information
7.1 Our responsibility for defects in the products are governed in accordance with the corresponding legal provisions.
7.2 These terms and conditions can be consulted at ilus.es. You can also print or save this document by selecting the usual commands in your browser (normally File -> Save as).
7.3 You can also simply archive your order information by downloading the terms and conditions and using the appropriate commands in the browser to save the order summary that appears on the last page of the online store ordering process, or waiting for Receive the automatic order confirmation that we also send to your email address once your order is completed. The email with the order confirmation includes your order information and our terms and conditions and can be easily printed or saved with your email.
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